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17-11-2001, 08:38am
My busa stoped on the side of a main road in peak hour traffic on Friday morning with a hell of a noise comming from the engine.
I had the bike taken to Action Suzuki in Sydney to find out what the problem was. I was informed by them that the bike had a recall on it and that it was my fault that I had done nothing about it.
The problem I have is that I am a full time member of the Australian Defence Force and I have to travel alot, therefore changing my address 6 times in the last year.
I never recieved a recall notice, did anyone else??? I contacted Suzuki Australia and again was informed that it was my problem as I had not answered the recall. I was on my way to the CCIA charity ride at Jindabyne, so as you can imagine I am not impressed with the responce I recieved from Suzuki Australia.
Just to make things even worse Action informed me that a timing spring had broken causing major engine damage, now my baby will be off the road for possibly 6-8 weeks leaving with no transportation, and the possibilty that it will not be covered by warranty??????
Before I go off and upset people at Suzuki Aust, can anyone advise me on what action to take next. If warranty dosn't cover the repair cost then I can't afford $5000 to get it done myself.
I am thinking of contacting some one at Suzuki JAPAN as the manager here in Aust was not helpfull and to be blunt "down right rude".
Any help will be most appriciated
thanks
MAX
I had the bike taken to Action Suzuki in Sydney to find out what the problem was. I was informed by them that the bike had a recall on it and that it was my fault that I had done nothing about it.
The problem I have is that I am a full time member of the Australian Defence Force and I have to travel alot, therefore changing my address 6 times in the last year.
I never recieved a recall notice, did anyone else??? I contacted Suzuki Australia and again was informed that it was my problem as I had not answered the recall. I was on my way to the CCIA charity ride at Jindabyne, so as you can imagine I am not impressed with the responce I recieved from Suzuki Australia.
Just to make things even worse Action informed me that a timing spring had broken causing major engine damage, now my baby will be off the road for possibly 6-8 weeks leaving with no transportation, and the possibilty that it will not be covered by warranty??????
Before I go off and upset people at Suzuki Aust, can anyone advise me on what action to take next. If warranty dosn't cover the repair cost then I can't afford $5000 to get it done myself.
I am thinking of contacting some one at Suzuki JAPAN as the manager here in Aust was not helpfull and to be blunt "down right rude".
Any help will be most appriciated
thanks
MAX