K9 effected by Recall - need help with chasing Suzuki

[Aussie Steve]

Bill this has nothing to do with any bikes but a similar situation. We bought a Samsung TV and there was an offer from the company of a free one by redemption. We went through all sorts of crap with the Australian subsidary and in the end I threatened to send a letter stating everything that had happend to the head office in Korea. Within a couple of days the tv was delivered. I would do the same with Suckzuki Aust if I were in your shoes.